General Data Protection

Please read the following privacy policy carefully before you continue. Persons who access the website www.davos.ch agree to the following conditions. Destination Davos Klosters, Talstrasse 41, 7270 Davos (hereinafter also referred to as "we") is the operator of the website www.davos.ch (hereinafter referred to as "technology") and of applications for mobile devices (hereinafter referred to as "apps"), jointly referred to as "technology", and is therefore responsible for the collection, processing and use of your personal data. Your trust is important to us, which is why we take data protection seriously and ensure appropriate security with organizational and technical measures. We also train our employees.

If we commission third parties to process personal data, the third party is carefully selected and must take appropriate security measures to guarantee the confidentiality and security of your personal data.

Responsible body for data protection:
Destination Davos Klosters
Talstrasse 41
7270 Davos
direktion@davos.ch

All personal data collected during registration or generated during use and protected by the DSG or the GDPR will be used exclusively for the purpose of fulfilling the contract, unless you have expressly consented to any further use, in particular in accordance with this data protection declaration, or the applicable law permits this.

Our employees are obliged to treat personal data confidentially.

What personal data we collect
We may collect master data from you (if applicable, company name, name, address, email, etc.), personal data about the services you use, your payment transaction data, your online preferences and your customer feedback. We use this personal data to communicate with you, to conclude and process transactions with you, to operate the technology, for billing, for market research and marketing, for example to analyze our customer base or to contact you by post, email or text messages.

We may collect personal data about your creditworthiness to protect us against default.

Your surfing and usage data is then collected. This includes, for example, the IP address, information about which device, browser and browser version you used to visit the technology and when, which operating system you use, which website or app you used to access our technology via a link, and which elements of the technology you use and how. This personal data is stored together with the IP address of your access device. They are used to correctly display and optimize our technology, to protect it against attacks or other violations of the law, and to personalize the technology for you.

When you visit www.davos.ch
When you visit our website, our servers temporarily save each access in a log file. The following user and device data as well as personal data are recorded without your intervention and saved by our host (ISP - Internet Service Provider):

• the IP address of the requesting computer
• the date and time of access
• the name and URL of the retrieved file
• the website from which access was made
• the operating system of your computer and the browser you are using
• the country from which you accessed the website and the language settings of your browser

This data is collected and processed for the purpose of enabling the use of our website (establishing a connection), permanently ensuring system security and stability, enabling the optimization of our internet offering, and for internal statistical purposes. This is our legitimate interest in data processing. The IP address is used in particular to record the country of residence of the website visitor. Furthermore, the IP address is evaluated for statistical purposes in the event of attacks on the network infrastructure of www.davos.ch. In addition, when you visit our technology, we use so-called pixels and cookies to display personalized advertising and to use web analysis services.

When using our contact forms
You have the option of using a contact form to contact us. The following personal data must be entered:

• Salutation
• First and last name
• Address (street, house number, city, postcode)
• Telephone number
• Email address

We will mark the mandatory entries (*). If this information is not provided, this may hinder the provision of our services. The provision of personal data in other fields is voluntary. You can inform us at any time that you no longer wish the processing of this voluntarily provided personal data (see heading "Your rights"). The provision of other information is optional and has no influence on the use of our technology. We only use this data to be able to answer your contact request in the best possible and personalized way. You can inform us at any time that you no longer wish the processing of this voluntarily provided personal data (see heading "Your rights").

When registering for our newsletter
You have the option of subscribing to our newsletter on our website. Registration is required for this. The following data must be provided as part of the registration:

• E-mail address

The e-mail address is essential for sending the newsletter. You can voluntarily leave us your details of title and name so that we can address you personally with our offer. By registering, you give us your consent to process the data provided for the regular sending of the newsletter to the address you provided and for the statistical evaluation of user behavior and optimization of the newsletter. We are entitled to commission third parties to carry out the technical processing of advertising measures and are entitled to pass on your data for this purpose. At the end of each newsletter there is a link via which you can unsubscribe from the newsletter at any time. After unsubscribing, your personal data will be deleted. We expressly point out the data analyses carried out when sending the newsletter (see the section below "Evaluation of newsletter usage").

Creation of pseudonymized usage profiles
In order to enable personalized marketing in social networks, we use so-called remarketing pixels on the technology. If you have an account with a social network included in this way and are logged in there at the time you visit the page, this pixel links the page visit to your account. You can make further advertising settings in your user profile in the respective social networks. We use retargeting technologies. Your user behavior is analyzed on our technology in order to then be able to offer you advertising tailored to you on partner websites. Your user behavior is recorded pseudonymously. Most retargeting technologies work with cookies. You can prevent retargeting at any time by rejecting or deactivating the relevant cookies in the menu bar of your web browser. You can also request an opt-out for the other advertising and retargeting tools mentioned above via the Digital Advertising Alliance website at optout.aboutads.info. The following remarketing pixels are used on our technology:

Adwords and Doubleclick
We use Google AdWords Remarketing and Doubleclick by Google, services of Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland (registration number: 368047), to display ads based on the use of previously visited websites. Google uses the so-called DoubleClick cookie for this purpose, which enables your browser to be recognized when you visit other websites. The information generated by the cookie about the visit to this technology (including your IP address) is transferred to a Google server in the USA and stored there (for transfers of personal data to the USA, see "Transfer of personal data abroad" below for additional information). Google will use this information to evaluate your use of the technology with regard to the advertisements to be placed, to compile reports on website activity and advertisements for website operators and to provide other services related to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where third parties process the data on Google's behalf. However, Google will never associate your IP address with other Google data.

Google Tag Manager
We also use Google Tag Manager to manage usage-based advertising services. The Tag Manager tool itself is a cookie-free domain and does not collect any personal data. Rather, the tool triggers other tags, which in turn may collect data (see above). If you have deactivated tracking at domain or cookie level, this will remain in place for all tracking tags implemented with Google Tag Manager.

AddThis
This website contains "Addthis" plug-ins that enable you to set bookmarks or share interesting website content. When using "Addthis", cookies are used. The data generated (such as time of use or browser language) is transferred to Add This LLC 1595 Spring Hill Rd, Suite 300, Vienna, VA 22182, USA and processed there. Further information on data processing by Add This LLC and the data protection maintained by Add This LLC can be found in the AddThis Privacy Policy. You can object to the use of your data at any time by using an "opt out cookie" (see below for more information).

We pass on your personal data if you have expressly consented to this, if there is a legal obligation to do so or if this is necessary to enforce our rights, in particular to enforce claims arising from the relationship between you and Destination Davos Klosters (e.g. debt collection companies, authorities or lawyers). We pass on your data to third parties if this is necessary in the context of using the technology to provide the services you have requested (e.g. outsourcing partners; hosts; companies with which we offer the offers on our technology (e.g. for bookings, rent, purchase, etc.); companies that advertise on our behalf) and to analyze your user behavior.

When passing on data to third parties, we ensure that there are sufficient contractual guarantees that such a third party will use the personal data in accordance with the legal requirements and exclusively in our interest.

If the technology contains links to third-party websites, Destination Davos Klosters no longer has any influence on the collection, processing, storage or use of personal data by the third party after clicking on these links and assumes no responsibility for this.

Destination Davos Klosters is entitled to transfer your personal data to third parties (contracted service providers) abroad if this is necessary for the data processing described in this data protection declaration. These companies are obliged to protect data to the same extent as we ourselves. If the level of data protection in a country does not correspond to that in Switzerland or Europe, we contractually ensure that the protection of your personal data corresponds to that in Switzerland or the EU at all times. For the sake of completeness, we would like to point out to users residing or based in Switzerland that there are surveillance measures in place in the USA by US authorities that generally allow the storage of all personal data of all persons whose data has been transferred from Switzerland to the USA. This is done without differentiation, restriction or exception based on the objective pursued and without an objective criterion that makes it possible to restrict the access of the US authorities to the data and its subsequent use to very specific, strictly limited purposes that can justify the intervention associated with both access to this data and its use. We would also like to point out that in the USA there are no legal remedies available to data subjects from Switzerland that would allow them to access the data concerning them and to have it corrected or deleted, and there is no effective judicial protection against general access rights of US authorities. We explicitly draw the data subject's attention to this legal and factual situation in order to make an informed decision regarding consent to the use of his or her data. We would like to point out to users residing in an EU member state that, from the European Union's point of view, the USA does not have an adequate level of data protection - due, among other things, to the issues mentioned in this section. To the extent that we have explained in this data protection declaration that recipients of data (such as Google, Facebook or Twitter) are based in the USA, we will ensure through contractual arrangements with these companies that your data is protected to an appropriate level by our partners.

We use suitable technical and organizational security measures to protect your personal data stored with us against manipulation, partial or complete loss and against unauthorized access by third parties. Our security measures are continuously improved in line with technological developments. You should always treat your information confidentially and close the browser window when you have finished communicating with us, especially if you share the computer with others. We also take internal company data protection very seriously. We have required our employees and the service providers we commission to maintain confidentiality and to comply with data protection regulations.

We use cookies in our technology. Cookies help in many ways to make your visit to our website easier, more pleasant and more meaningful. Cookies are information files that your web browser automatically saves on your computer's hard drive when you visit our website.

Session cookies are used to clearly assign information saved on the server side to you or your Internet browser each time you access our website (e.g. in the online shop) (e.g. so that the contents of your shopping cart are not lost). Session cookies are deleted when you close your Internet browser. Permanent cookies are used to save your preferences (e.g. preferred language) across multiple independent accesses to our website, i.e. even after you close your Internet browser, or to enable automatic login. Permanent cookies are deleted according to the settings of your Internet browser (e.g. one month after the last visit). By using our website, but also the corresponding functions (e.g. language selection or auto login), you consent to the use of permanent cookies.

Cookies do not damage your computer's hard drive, nor do they transmit personal user data to us. We use cookies, for example, to better tailor the information, offers and advertising shown to you to your individual interests. Using cookies does not result in us receiving new personal data about you as an online visitor. Most Internet browsers accept cookies automatically. However, you can configure your browser so that no cookies are stored on your computer or so that a message always appears when you receive a new cookie. Deactivating cookies may mean that you cannot use all the functions of our website.

We use so-called tracking tools on our website. These tracking tools are used to monitor your surfing behavior on our website. This monitoring is done for the purpose of needs-based design and ongoing optimization of our website. In this context, pseudonymized usage profiles are created and small text files that are stored on your computer ("cookies") are used. Third-party contractors can also use permanent cookies, pixel tags or similar technologies for this purpose. The third-party contractor does not receive any personal data from us, but can track your use of our website, combine this information with data from other websites that you have visited and that are also tracked by the third-party contractor, and use this information for its own purposes (e.g. controlling advertising). The processing of your personal data by the third-party contractor is then the responsibility of the service provider in accordance with its data protection regulations.

The following tracking tools are used:

Google Analytics (GA4)
Google Analytics is a service provided by Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland (registration number: 368047). We use Google Analytics on our website to create anonymous evaluations of website usage. For this purpose, a cookie is set and the session log data is sent to Google.

Fusedeck
This website integrates the tracking solution fusedeck from Capture Media AG, Löwenstrasse 3, 8001 Zurich, Switzerland (UID: CHE-429.589.107) (hereinafter "Capture Media"). Capture Media measures the usage of this website on behalf of us in the context of engagements and events. Tracking is anonymous, so that no reference can be made to specific or identifiable persons. Further information on data protection and the rights of data subjects in connection with fusedeck, including the "opt-out" option (opt-out option), can be found in the privacy policy and objection instructions.

The website uses the social plugins described below. The plugins are deactivated by default on our website wherever possible and therefore do not send any data. You can activate the plugins by clicking on the corresponding social media button. If these plugins are activated, your browser establishes a direct connection to the servers of the respective social network as soon as you visit one of our websites. The content of the plugin is sent directly from the social network to your browser, which integrates it into the website. The plugins can be deactivated again with one click.

Google Maps
On certain pages you will find maps that are integrated from Google Maps. Google Maps is a product of Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland (registration number: 368047). The maps are displayed using an I-frame. This means that an external website is accessed in that area of the website. The data processing in this I-frame is beyond our control. Google will assign the access to your Google account. Google Maps will write a cookie as soon as the page is loaded. If you want to prevent this behavior, you can use the links provided under "Opt-Out/Opt-In" to deactivate the activation of Google cookies for your browser.

Cloudinary
Cloudinary is a service operated by Cloudinary Inc., 111 W Evelyn Ave, Suite 206, Sunnyvale, CA 94086, USA. We use this service to prepare photos from our social media channels in an optimized manner for our website. When you visit pages where this service is required, Cloudinary will create a cookie and query the IP and user agent (browser).

Vee Chatclient
Vee24 is a service provided by Rixen UK Limited, Pinewood Court, Tytherington Business Park, Macclesfield, SK10 2XR, UK. We use the service so that you have the opportunity to contact us directly via the website. Vee24 is deactivated and only writes a cookie when the chat window is activated. If you do not want data to be exchanged between Vee24's servers and you, do not click on the chat on the website. When you start the chat window, anonymized data is sent to Vee24. A transcription of the chat is stored for 12 months.

YouTube
On certain pages you will find films that are embedded from YouTube. YouTube is a product of YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA, a subsidiary of Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland (registration number: 368047). The films are displayed using an I-frame. This means that an external website is accessed in the area of the website where the film is displayed. The data processing in this I-frame is beyond our control. If you are logged into your YouTube account, YouTube will assign the video you watched to your YouTube account. If you want to prevent this behavior, log out of your YouTube account. YouTube will write a cookie as soon as the page is loaded. If you want to prevent this behavior, you can use the links provided under "Opt-Out/Opt-In" to deactivate the activation of Google cookies for your browser.

Vimeo
On certain pages you will find films that are embedded from Vimeo. Vimeo is a product of Vimeo, Inc., 555 West 18th Street, New York, New York 10011, USA. The films are displayed using an I-frame. This means that in the area of the website where the film is displayed, an external website is accessed. The data processing in this I-frame is beyond our control.

We use third-party email marketing services to send our newsletter. Our newsletter may therefore contain a so-called web beacon (tracking pixel) or similar technical means. A web beacon is a 1x1 pixel, invisible graphic that is associated with the user ID of the respective newsletter subscriber. This pixel is only activated when you display the images in the newsletter. Using corresponding services makes it possible to evaluate whether the emails containing our newsletter have been opened. In addition, the click behavior of newsletter recipients can also be recorded and evaluated. We use this data for statistical purposes and to optimize the newsletter in terms of content and structure. This enables us to better tailor the information and offers in our newsletter to the interests of our readers. The tracking pixel is deleted when you delete the newsletter. To prevent tracking pixels in our newsletter, please set your email program so that no HTML is displayed in messages.

As a general rule, we (or the third parties commissioned by us) do not make any automated decisions that affect your personal data or have legal effects on you or significantly affect you in a similar way.

The legal basis for our processing of personal data is generally Article 13 Paragraph 2 Letter a DSG (processing in direct connection with the conclusion or execution of a contract; corresponds to Article 6 Paragraph 1 Letter b EU GDPR) and Article 13 Paragraph 1 DSG (consent of the data subject or obligation to process by law; corresponds to Article 6 Paragraph 1 Letter a EU GDPR). In cases where we wish to refuse to conclude contracts with data subjects in the future due to misuse, non-payment or similar legitimate reasons, we reserve the right, based on Article 13 Paragraph 1 DSG (corresponds to Article 6 Paragraph 1 Letter f EU GDPR), to store the surname, first name, address and email address of a data subject as well as the personal data relating to the circumstances of the relevant case in our own interest. Any processing of your personal data by other group companies is also based on Art. 13 Para. 1 DSG (corresponds to Article 6 Para. 1 Letter f EU GDPR).

Upon request, we will provide any data subject with information as to whether and, if so, which personal data about them is being processed (right to confirmation, right to information). Upon your request:

• we will partially or completely refrain from processing personal data (right to withdraw your consent to the processing of non-essential personal data; right to be forgotten). We will also communicate your request to be forgotten to third parties to whom we have previously passed on your personal data.
• we will correct the relevant personal data (right to rectification)
• we will restrict the processing of the relevant personal data (right to restriction of processing; in this case, we will only store your personal data or use it to protect our legal claims or to protect the rights of another person).
• you will receive the relevant personal data in a structured, common and machine-readable format (right to data portability).

To make such a request to exercise a right described in this section, for example if you no longer wish to receive e-mail newsletters from us or if you wish to delete your account, use the corresponding function on our website or contact our data protection officer or an employee as set out at the beginning of this data protection declaration. If we do not comply with a request, we will inform you of the reasons for this. For example, we may legally refuse to delete the data if your personal data is still required for the original purposes (for example, if you still receive a service from us), if the processing is based on a mandatory legal basis (for example, statutory accounting regulations), or if we have an overriding interest of our own (for example, in the event of a legal dispute against the data subject). If we assert an overriding interest in processing personal data to you, you have the right to object to the processing nonetheless, provided that your particular situation compared to other data subjects results in a different balance of interests (right to object). This could be the case, for example, if you are a person of public interest or if the processing creates a risk of harm to you from third parties. If you are not satisfied with our response to your request, you have the right to lodge a complaint with a competent supervisory authority, for example in your country of residence or at the headquarters of Destination Davos Klosters (right to lodge a complaint).

We only process personal data for as long as is necessary for the respective purpose or as required by law. If you have set up an account with us, we will retain the master data provided in this account indefinitely. However, you can request that the account be deleted at any time (see heading "Your rights"). We will delete the master data unless we are legally obliged to retain it. If you place an order without an account, your master data will be deleted after the guarantee period has expired or the service has ended, unless we are legally obliged to retain it. This deletion can take place immediately or as part of periodic deletion runs (every 6 months).

Contract data, which may also include personal data, will be retained by us until the statutory retention period of 10 years has expired. Data retention obligations arise, among other things, from accounting regulations and tax regulations as well as the obligation to retain electronic communications. If we no longer need this data to provide the services for you, the data will be blocked. This means that the data may then only be used for accounting and tax purposes.

If we wish to refuse further business contact with a data subject due to misuse, non-payment or other legitimate reasons, we will retain the relevant personal data for five years, or for ten years in the event of a repeat offense.

If you do not agree to us evaluating your usage data, you can turn this off. Tracking is switched off by storing a so-called "opt-out cookie" on your system. If you delete all your cookies, please note that the opt-out cookie will also be lost and may need to be renewed. Please note that the list below is a list of opt-out options, which sometimes also includes trackers used by our partners that are not necessarily used on the website:

• Browser Add on to deactivate Google Analytics
• Turn off the DoubleClick cookie)
• Turn off Quantcast targeting
• Turn off AddThis targeting
• Opt-out for IntelliAd Targeting
• Opt-Out for Bookatable

A good way to configure a large number of cookies can be found at youronlinechoices.com or at optout.aboutads.info or install the browser extension Ghostery which is available for every common browser.

This privacy policy and the contracts concluded based on or in connection with this privacy policy are subject to Swiss law, unless the law of another state is mandatory. The place of jurisdiction is the registered office of Destination Davos Klosters, unless another place of jurisdiction is mandatory.

Should individual parts of this privacy policy be ineffective, this does not affect the effectiveness of the privacy policy in other respects. Due to the further development of our website and offers or due to changes in legal or official requirements, it may become necessary to change this privacy policy. The current privacy policy is published on our website.

This page was last changed on June 20, 2024. If you have any questions or comments about our legal notices or data protection, please contact us at direktion@davos.ch.