Tourist office
Tourist office
We advise you
Do you have any questions about the Davos Klosters destination? The local staff at the Tourist Information in Davos and Klosters will be happy to provide you with expert advice and insider tips. You can do so at the counter, by phone, email, WhatsApp service or via live chat on the website.
Virtual information desks with personal guest advice
The Davos Klosters destination is expanding its guest advisory service with a virtual information desk. Guests receive personal video advice at the train station in Davos Dorf.
The Davos Klosters destination recently installed a virtual guest advice service at the Davos Dorf train. The centerpiece is a touchscreen. When a guest touches the screen, someone from the tourist office answers - and starts the competent advice via video, as is otherwise known on site in a classic information office. Guests can also find further information in the brochures provided.
New approach with decentralized guest advice
The advice thus comes to the guests. Directly to frequently visited places where they are. The idea behind it was developed as part of the "Tourist Office Lab", an association of over 20 tourist destinations in Switzerland. Davos is a very extensive holiday and conference destination and the need for personal guest information is therefore still in great demand.
Chatbot Bea helps around the clock
The Davos Klosters destination has a digital assistant in place: Chatbot Bea provides guests with information – even outside of normal office hours. Bea is constantly learning new things.
"Hi, I'm Bea!" This is how chatbot Bea greets you when you click on the corresponding icon at the bottom of the screen on davos.ch or klosters.ch. The digital assistant answers questions about "weather", "events", "open slopes and facilities" or helps with booking accommodation in hotels and holiday apartments. Bea also knows how to make small talk and answer questions about "live cams" and so-called "points of interest".
Employees help when Bea doesn't know what to do next
This means guests receive an answer quickly and easily - even outside of normal office hours. Good to know: If Bea can't find an answer, there is the "Helpdesk" option. Bea is then automatically deactivated - and employees from Davos Klosters answer the question.
Quickly informed via WhatsApp
What's the weather like on the mountain? Where is the Kirchner Museum? What's going on in Davos? Is there a good children's film in the cinema today? Is the Parsenn cable car open? How challenging is the planned hiking trail?
Questions upon questions: You can find all the answers on our website, but sometimes you just don't have the patience or the desire to search. For this reason, we can also be reached via WhatsApp. Simply send us a WhatsApp message. We will be happy to answer it during our office hours. Quickly and easily. By the way: If you don't use WhatsApp or don't want to use it: We are still available by phone, email or live chat. Or you can drop by one of our two information offices.
How our WhatsApp service works
Create a contact for our phone number +41 81 415 21 88. Then write us your question directly via WhatsApp.
Guest advice is barrier-free throughout
The guest advice service at the Davos Klosters destination is already easily accessible. The destination is further improving its accessibility with two new features: automatic doors and seat switches. The guest advice service is barrier-free throughout.
Davos Klosters Access Unlimited is committed to providing barrier-free access to the destination. A wide ramp with hardly any gradient, disabled parking spaces and disabled-accessible toilets already ensure that the guest service is highly accessible. Two new features enhance the tourist information: automatic, wide doors with proximity sensors and height-adjustable seat switches.