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Suppliers information

Suppliers information

Dear suppliers,

On this page we will provide you with information that may be helpful to you.

Last updated:  15 April 2021, 15:58

  • Safe travel destination & safety concepts

    Travellers from countries with an increased risk of infection must present a negative PCR test no older than 72 hours upon entry. In addition to those who have recovered, those who have been vaccinated will also be exempt from contact and travel quarantine. However, which vaccines and for how long these exemptions apply still have to be regulated. For children under 16 years of age, however, the travel quarantine is generally lifted.

    Persons arriving by plane from countries that do not belong to the risk areas must present a negative test upon entry. The check is carried out when boarding the aircraft.

    Departures to the United Kingdom (UK) and South Africa possible again
    Passenger flights from Switzerland to the UK and South Africa are no longer restricted. For transport to airports, the necessary protective measures are ensured to minimise the epidemiological risk during internal transfers. The Federal Office of Public Health (FOPH) coordinates with the cantons to ensure this special transfer. To carry out the flights, the airlines are required to comply with the existing sanitary protection concepts.

  • New restrictions in public life

    On Monday, 31 May 2021, a further opening step will take place. In doing so, the Federal Council is going further than proposed in the consultation. In particular for events, private meetings and restaurants.

    This is in response to the improved epidemiological situation and the results of the consultation. In addition, not only people who have recovered but also those who have been vaccinated are now exempt from quarantine. At its meeting on 26 May, the Federal Council also decided when and under what conditions major events can take place again and how they will be compensated if they have to be cancelled for epidemiological reasons. An overview of the current measures and ordinances is shown in the following chart:

  • Very important now: Hygiene & behavioural measures
  • Safety concepts for local companies

    Which businesses and shops need a protection concept?

    The Federal Council has decided that from 11 May 2020 most businesses and shops may reopen, provided they have a protection concept. The obligation to draw up a protection concept also applies to those establishments which did not have to interrupt their activities in accordance with Art. 6 para. 3 COVID-19 Ordinance 2.

    Are there examples of best practice?

    The Association of Swiss Tourism Managers (VSTM) regularly publishes best-practice examples at vstm.ch/covid-19/, which destinations and service providers can use as a basis for their own protection concepts. For example, for tourist offices, hiking guides, spas or tips for holiday homes. The VSTM has called for submission of protection concepts to the association.

    Are there any specific tips for catering establishments?

    Yes, Gastro Graubünden has compiled ideas and measures that may help catering businesses to operate profitably or cover their costs despite restrictions and reduced capacity in the restaurant/hotel. For example, the establishment of several service shifts, a coordinated reduction in opening days, an increase in foreign trade, a meal service for holiday flats or a cooperation between restaurants and hotels. All tips from Gastro Graubünden for a re-start.

    You already have a protection concept?

    If you already have a protection concept, you must check whether it meets the requirements of the model protection concept and make any necessary adjustments. They can also reformulate their protection concept according to the proposed structure. If they do not yet have a protection concept, they must draw up and implement one. They will be given a reasonable period of time to make all these adjustments.

  • Winter season 2020/21
  • Mountain railway regulation for tickets and season passes

    Capacities on the mountain
    The capacities at Davos Klosters Mountains are limited over the festive season and the sale of day tickets may be restricted. Due to the limited capacity of 2/3, there may be longer waiting times. Please book your ticket in advance online directly to your keycard and note the free capacities at the mountain on the website.

    Annual tickets (TopCard and season pass for locals)

    In the event of an officially mandatory closure of all Davos Klosters Mountains (subscription for locals) and the entire TopCard area (for TopCard holders) as a result of a pandemic, Davos Klosters Bergbahnen AG will grant the following entitlement for tickets purchased from them:(price paid for the subscription x days lost for the subscription)/260 operating days

    • Prerequisite: The entire validity area of the 2020/21 subscription is affected by the closure. In the case of TopCard, all three areas Davos Klosters, Flims Laax and Arosa Lenzerheide must be affected by the closure.
    • Basis for the calculation of the days lost: 260 operating days
    • Days lost due to the date of purchase are not included in the calculation.
    • The entitlement will be granted in the form of a credit note when the next subscription is purchased in 2021/22.
    • This rule applies exclusively to subscriptions 2020/21, already purchased and new purchases.

    Day tickets and regional passes (several days)

    • Day tickets: Unused day tickets will be refunded 100 percent.
    • Regional passes (several days): In the case of tickets lasting several days, the days that cannot be redeemed will be refunded. For the amount of the refund, the refund rates defined in the  General Terms and Conditions of Davos Klosters Bergbahnen AG apply.
    • Condition: The entire validity area of the ticket is affected (in the case of regional passes, closure of all mountain railways). If only one mountain is affected, the ticket will be transferred to another open mountain.
    • This regulation applies exclusively to tickets for the winter season 2020/21 via the online shop of Davos Klosters Bergbahnen AG, for purchases at the ticket offices or via third parties such as hotels.

    What regulations apply to other official orders such as quarantine?

    In the event of official orders, for example for quarantine, no ski passes will be refunded. In the event of illness, the General Terms and Conditions and refund claims apply upon presentation of a medical certificate. We recommend that you take out travel insurance.

  • Events and activities

    Which events and activities are prohibited?

    All events with more than 50 people and sporting and cultural leisure activities with more than 15 people are prohibited. Exceptions are parliamentary and municipal assemblies. Political demonstrations and the collection of signatures for referenda and initiatives are also possible.

    What does this mean for events and activities in Davos Klosters?

    On our events page we will keep you informed about which events can be held and which are cancelled or postponed. Basically, we work together with the organisers to find solutions for holding the events - in strict compliance with the conditions.

  • Important phone numbers

    Where can I get information by telephone?

    • The Corona-Hotline of Davos Hospital for all medical questions in connection with the Covid-19-
    • Illness: +41 81 414 80 00.
    • 24-hour emergency number of the Davos general practitioners: 0844 003 003
  • Further information on the Covid 19 pandemic
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+41 81 415 21 88

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Please note: we respond to your questions during opening hours of the tourist office .

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