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Suppliers information

Suppliers information

Dear suppliers,

On this page we will provide you with information that may be helpful to you. For example our recommendation for a uniform system for contact tracing in the destination Davos Klosters.

Last updated:  4 December 2020, 14:27

  • Safe travel destination & safety concepts

    What do I need to consider when travelling from abroad?

    Entry into Switzerland from Germany, parts of Austria, the Netherlands, Italy and many other European countries is generally permitted without restrictions. For these countries there are no requirements that a negative corona test result must be presented. Nor is there any requirement to fill in forms before or on entry.

    Please note that Switzerland is currently on the risk list in some countries. Travellers must therefore enter a domestic quarantine on their return journey immediately after arrival, unless a negative test can be presented.

    Before your trip, check the website of the State Secretariat for Migration (SEM). There you will find questions and answers on entry restrictions and exemptions, on the free movement of persons and the visa ban.

    Mandatory quarantine for persons arriving in Switzerland

    People arriving in Switzerland from certain countries and areas are required to go into quarantine. A negative test result does not exempt you from the mandatory quarantine requirement.

    Protection concepts for download

  • New restrictions in public life
  • Very important now: Hygiene & behavioural measures
  • Contact Tracing: A system for the destination Klosters Davos

    Why is contact tracing needed in catering establishments?

    Since 22 June 2020, Grisons gastronomes have been obliged to record the contact details of their visitors if the minimum distance of 1.5 m between different groups of guests cannot be maintained for more than 15 minutes and without protective measures.

    What is important regarding contact details?

    The data must be kept in an electronically managed list and checked for accuracy. For businesses, checking the identity of their visitors can be costly. For visitors, too, updating contact details can be tedious. Similarly, the collection of personal data can create fear that the personal data of employees or other visitors will be seen or misused.

    Which solution we recommend to gastronomes in Davos Klosters

    For Corona contact data recording, we recommend using the touch screen. Tastier offers a uniform, simple and secure solution for digital contact data recording. The solution is suitable for restaurants, bars, hotels, bakeries, clubs and leisure facilities. It is easy for visitors to use and no app is required. In addition, Tastier is already very popular with us. This supports our goal of establishing a system for contact tracing in the destination Davos Klosters.

    How the pre-registration works

    - Click the link with your own cell phone
    - Click "Register"
    - Enter data à "Pre-registration Successful" appears
    - click "Leave"

    Please do not: use desktop PC for pre-registration | use private / incognito browser mode | delete browser data / history | log out.
    Otherwise you may have to use "Log in" on site.

    Possibilities for check-out process

    Check-out via confirmation message
    The guest scans the check-out QR code before leaving the premises.
    Establishments can set an average length of stay (e.g. two hours). The guest is automatically checked out after the entered length of stay has expired.

    Specifications of Canton Graubünden

    The contact data, which must be recorded according to the industry protection concept, must be checked for accuracy. This applies in particular to surname, first name and telephone number. This requires verification of the mobile phone number provided by means of a control call or other verification.

  • Safety concepts for local companies

    Which businesses and shops need a protection concept?

    The Federal Council has decided that from 11 May 2020 most businesses and shops may reopen, provided they have a protection concept. The obligation to draw up a protection concept also applies to those establishments which did not have to interrupt their activities in accordance with Art. 6 para. 3 COVID-19 Ordinance 2.

    Are there examples of best practice?

    The Association of Swiss Tourism Managers (VSTM) regularly publishes best-practice examples at vstm.ch/covid-19/, which destinations and service providers can use as a basis for their own protection concepts. For example, for tourist offices, hiking guides, spas or tips for holiday homes. The VSTM has called for submission of protection concepts to the association.

    Are there any specific tips for catering establishments?

    Yes, Gastro Graubünden has compiled ideas and measures that may help catering businesses to operate profitably or cover their costs despite restrictions and reduced capacity in the restaurant/hotel. For example, the establishment of several service shifts, a coordinated reduction in opening days, an increase in foreign trade, a meal service for holiday flats or a cooperation between restaurants and hotels. All tips from Gastro Graubünden for a re-start.

    You already have a protection concept?

    If you already have a protection concept, you must check whether it meets the requirements of the model protection concept and make any necessary adjustments. They can also reformulate their protection concept according to the proposed structure. If they do not yet have a protection concept, they must draw up and implement one. They will be given a reasonable period of time to make all these adjustments.

  • Winter season 2020/21

    When does the winter season start in Davos Klosters?

    The start of the winter season has already taken place on Saturday, 24 October 2020 on Parsenn Davos with weekend operation. On 31 October the four-kilometre-long snowfarming trail in the Flüela Valley will be open again. It can be used by athletes and amateurs alike. The Davos Klosters Mountains have already started  with continuous winter operation in the Parsenn ski area.

    Why guests can look forward to skiing holidays in Davos Klosters despite protective measures?

    The key word is distance. Davos Klosters offers six ski areas and thus enough space for relaxing days on the slopes. Because we have so many mountains to choose from, the queues are never as long as in other destinations. There is no danger of density stress down in the valley either: our side valleys are ideal for relaxed winter walks or snowshoe tours and our free network of cross-country ski trails makes us one of the largest cross-country skiing areas in the Alps. Especially for the coming winter we are currently revising our guest programme and offer many new Corona-compatible offers. 

    Have the service providers on site prepared themselves well?

    The big unknown is the development of the pandemic. But mountain railways, hotels, restaurants, event organisers and ski schools have prepared themselves very thoroughly for the winter season. Their protection concepts are there to ensure that people in Davos Klosters feel safe and can still enjoy their holidays.

    What does this mean in concrete terms for the mountain railways?

    The mountain railways run continuously so that as few people as possible come together in the waiting areas and cabins. There are also special cleaning measures for seats, handrails and toilets. Among other things, cold foggers are used for this purpose, which eliminate 99.99 percent of all viruses, bacteria and spores on surfaces in a lift cabin in just one minute. As in all public transport, masks are compulsory in the stations and cabins, as well as on the lifts.

    What will be different for guests this winter?

    What guests will probably have to do without this winter is enjoy a lively après-ski party with no minimum distance. But the summer has shown that guests understand this and Davos Klosters has a lot to offer even without that.

  • Mountain railway regulation for tickets and season passes

    Annual tickets (TopCard and season pass for locals)

    In the event of an officially mandatory closure of all Davos Klosters Mountains (subscription for locals) and the entire TopCard area (for TopCard holders) as a result of a pandemic, Davos Klosters Bergbahnen AG will grant the following entitlement for tickets purchased from them:(price paid for the subscription x days lost for the subscription)/260 operating days

    • Prerequisite: The entire validity area of the 2020/21 subscription is affected by the closure. In the case of TopCard, all three areas Davos Klosters, Flims Laax and Arosa Lenzerheide must be affected by the closure.
    • Basis for the calculation of the days lost: 260 operating days
    • Days lost due to the date of purchase are not included in the calculation.
    • The entitlement will be granted in the form of a credit note when the next subscription is purchased in 2021/22.
    • This rule applies exclusively to subscriptions 2020/21, already purchased and new purchases.

    Day tickets and regional passes (several days)

    • Day tickets: Unused day tickets will be refunded 100 percent.
    • Regional passes (several days): In the case of tickets lasting several days, the days that cannot be redeemed will be refunded. For the amount of the refund, the refund rates defined in the General Terms and Conditions of Davos Klosters Bergbahnen AG apply.
    • Condition: The entire validity area of the ticket is affected (in the case of regional passes, closure of all mountain railways). If only one mountain is affected, the ticket will be transferred to another open mountain.
    • This regulation applies exclusively to tickets for the winter season 2020/21 via the online shop of Davos Klosters Bergbahnen AG, for purchases at the ticket offices or via third parties such as hotels.

    What regulations apply to other official orders such as quarantine?

    In the event of official orders, for example for quarantine, no ski passes will be refunded. In the event of illness, the General Terms and Conditions and refund claims apply upon presentation of a medical certificate. We recommend that you take out travel insurance.

  • Events and activities

    Which events and activities are prohibited?

    All events with more than 50 people and sporting and cultural leisure activities with more than 15 people are prohibited. Exceptions are parliamentary and municipal assemblies. Political demonstrations and the collection of signatures for referenda and initiatives are also possible.

    What does this mean for events and activities in Davos Klosters?

    On our events page we will keep you informed about which events can be held and which are cancelled or postponed. Basically, we work together with the organisers to find solutions for holding the events - in strict compliance with the conditions.

  • Important phone numbers

    Where can I get information by telephone?

    • The Corona-Hotline of Davos Hospital for all medical questions in connection with the Covid-19-
    • Illness: +41 81 414 80 00.
    • 24-hour emergency number of the Davos general practitioners: 0844 003 003
  • Further information on the Covid 19 pandemic
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